Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page
Maison Bruxelle is an online store offering carefully selected products in the home & lifestyle category.
Question 1: How long will I wait for my shipment?
Answer: Here are our estimated delivery times:
- Order processing time: 1–2 business days
- Delivery time (transit): 6–8 business days
- Estimated delivery time: 7–10 business days
Find more information in our Shipping Policy
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping for all orders within Poland, the Netherlands, Belgium, France, the United States, the United Kingdom, Australia, and Denmark. Details can be found in our Shipping Policy.
Question 3: Where is Maison Bruxelle located?
Answer: Maison Bruxelle is an online store offering decoration and lighting products, serving customers in Poland, the Netherlands, Belgium, France, the United States, the United Kingdom, Australia, and Denmark. Sales are conducted exclusively online, and orders are fulfilled according to the information provided on the website.
Question 4: What if I receive a defective product?
Answer: If you receive a defective product, we will replace it free of charge. Contact us and return the product within 30 days. More information can be found in our Return Policy
Question 5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour window to cancel your order. To cancel, please contact us within this time frame.
Question 6: What is your return policy?
Answer: We offer a simple and hassle-free return process. Details can be found on our Return Policy page.
Question 7: When will I receive a refund after returning a product?
Answer: After receiving and inspecting the returned product, we will process the refund. The refund usually appears on the original payment method within 10 business days, depending on the bank or payment provider. Details can be found in our Return Policy
Question 8: Do you offer a warranty on products?
Answer: Yes, we provide a 30-day warranty on all purchases. More information is available in our Return Policy
Question 9: How can I contact customer service?
Answer: You can contact our support team through the Contact Us page or by sending an email to info@maisonbruxelle.be
Question 10: Do you offer international shipping?
Answer: Yes, we currently ship to Poland, the Netherlands, Belgium, France, the United States, the United Kingdom, Australia, and Denmark.
Question 11: Do you have a physical store I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question 12: Can I place a wholesale order for my company or organization?
Answer: Yes, we fulfill wholesale orders. Please contact our customer service team for details.
Question 13: What is the product exchange process?
Answer: Details about exchanges can be found in our Return Policy
Question 14: How can I track my order?
Answer: You can track your order on the Order Tracking page
Contact Information:
Company Name: Maison Bruxelle
is operated by DAGAST LLC.
Address: 2604 Whittier Place, Wilmington, Delaware 19808, United States
Warehouse Address: Ramselsesteenweg 466, 2230 Herselt, Belgium.
Email : info@maisonbruxelle.be
Phone Number: +1(302)488-9726
Customer Service Hours : Monday to Friday: 9:00 AM – 5:00 PM EST (GMT-5)